Some receptionists are very poor on the phone etiquettes. Like the lady who answered my call this morning. She was quite polite nice when I inquired about the consultation fee. However, to my surprise, she started to (sort of) yell like a mad dog when asked about the clinic’s operating hours.
Mad Dog: Doctor (is in from) 9 to 1 only laa’aah…Me: Is it open every day?Mad Dog: Sunday (is a) public holiday laa’aah…
If I know the schedule, I would not ask Ms. Mad Dog in the first place. But then again, even if I know the schedule, I might ask just to confirm. What is wrong with that, Ms. Mad Dog? Isn’t part of your job is to provide info to the potential customer?
At first I was glad that the fee is lower than the other clinics. However, I immediately decide to delete it from my list. Yes, because of the rude mad dog infected receptionist. I don’t want my money goes to pay for the mad dog’s salary. It might not be a big amount but no thanks. I rather buy yummy food for my dogkid!
Friday Thursday to all!